Delete your Motarix account.

What is deleted: your account and its identifier, your email address, name and phone number, your saved vehicles, your notification token and device details, your device records and your usage log, your notification preferences, your stock alerts and your notification history.

What is changed rather than deleted: your orders are kept, including any you started but never paid for, because Tanzanian tax and accounting law requires us to retain business records. Your phone number and delivery address, including any note you typed with it, are removed from the order itself, and orders carry no name field. One exception: if you delete your account while we hold money for an order that is not finished, or owe you a refund, we keep the phone number on that order and the number you paid from, so we can finish the order or send the refund. We delete them from our order notes once the order is finished (for a delivered order, after the 14 days you have to return a part) or the refund is sent.

What we must be straight with you about. Eight things are not reached by in-app deletion today:

• Our customer register. Saving a phone number to your account creates an entry there holding your name and phone number, and deleting your account deletes that entry. If the same number was already in the register because you had contacted us by phone or WhatsApp before, that earlier entry stays: the link to your account is cut and the name we copied from your account is removed, but the number and any note we made when you contacted us remain.
• Requests you sent us. Each request the app prepared for you, whether sent through WhatsApp or inside the app, is kept as a business record – the message text, including any plate or chassis number you typed, the parts and prices, and the car it was about. The link to your account is cut and the phone number you gave with it is removed, but the record stays. A trade request keeps the garage’s name, with the number to call removed from it; the trade application itself is deleted with your account.
• Your saved-for-later list stays on your phone. Deleting your account clears the delivery address, the basket and the saved cars on the phone, but not that list. Deleting the app removes it.
• What the web shop keeps in your browser – the basket, the garage and your recent searches – stays in that browser until you clear the site’s data in your browser’s settings. Signing out of the shop clears the delivery address and any payment in progress.
• If you have started a card payment, whether or not it completed, the customer record held at Stripe, which carries your email address, remains at Stripe.
• If you have completed an order, the name and phone number sent to Zoho Books as part of the accounting record remain there.
• The payment record attached to a retained order is only partly scrubbed. The mobile money number a request was sent to is removed, but the record still holds what our payment provider sent back, which for a declined card can include the name and billing details on the card and its brand, expiry and last four digits. Never the full card number. A payment made to our Lipa Number keeps the payer’s phone number, as our bank statement shows it, in that record.
• A staff alert about an order email that could not be delivered. If an email about your order is refused or cannot be sent, our staff get an alert naming the order and the email address, so they can check it and tell you by hand; that alert keeps the address after you delete your account.

If you want those removed as well, email hermes@motarixautomotive.com and we will do it by hand. If you have already uninstalled the app, email us the same way and we will delete your data.