Talk to a person.

Pick your car down to the engine – in the box at the top of our home page, in our web shop or in the app – and you see the parts recorded for that engine. If you want certainty on a specific part, send us the VIN or chassis number on WhatsApp and we will check it by hand before you order.

We do not have that part on the shelf in Dar es Salaam, so we bring it in; most arrive in 5 to 20 days. You pay a 50% deposit when you order, within 48 hours, and the rest of the price plus delivery when the part is here. In our web shop you can pay the deposit straight away; from the app or on WhatsApp, send us the request and we set up the order for you. To cancel, message us: we keep 10% of what you paid before we order the part and 40% after, and if it is not here within 20 days of your deposit you can cancel and get everything back. The full rules are in our terms.

In Dar es Salaam it depends on the value of the parts you pay for, not on where in the city you are, and large orders are delivered free. The fee table is on the delivery page. Upcountry, parts go by bus and usually arrive in 2 to 4 days; we confirm the bus fee with you on WhatsApp before you pay.

By boda, the same day across Dar es Salaam, for parts we hold. Outside Dar es Salaam we send parts by bus to towns upcountry, and they usually arrive in 2 to 4 days: message us before you pay, and we confirm the bus fee and the day they leave.

Anything we hold in stock can be paid for in full in our web shop or the app. Checkout offers mobile money – M‑Pesa, Airtel Money, Mixx by Yas and HaloPesa – where you approve the request on your handset, and card, which opens Stripe’s own payment form. We never see your PIN or your card number. Anything we bring in is paid in two steps, a 50% deposit when you order and the balance when it is here, by mobile money, card or Lipa Number 38013767, MOTARIX AUTOMOTIVE, from your M‑Pesa, Mixx by Yas, Airtel Money, HaloPesa or T‑Pesa menu. You do not need to type any code or order number. Prices are in Tanzanian shillings, delivery is charged on the value of the parts you pay for and shown to you before you pay, and paying in our web shop or the app needs an account with an email address, plus a name, a phone number for the rider and an area. See delivery and payment.

Not to browse. You can search the whole catalogue, fill a cart and send us an order on WhatsApp without giving us your name, and there is no password anywhere. An account is asked for at three moments: saving your first car, asking us to identify a car from its plate or chassis number, and paying. You sign in with Google or a code we email you, or with Apple on iPhone, and creating the account asks for a mobile number. What the app records, signed in or not, is in our privacy policy.

Yes. In the app, ask us to identify the car from its number plate or chassis number; it asks you to sign in first. Our web shop has the same option, and asks you to sign in too.

Because depth still varies by make. If your car brings up little, message us and we will quote you directly – most of what we sell we bring in to order anyway.

Established manufacturers – Febi Bilstein, Bosch, Mahle, TRW, FAG, Brembo, Mann-Filter and others. Every one carries its manufacturer’s own warranty.

Within 14 days of delivery: message us first, and we will tell you when to bring it to our address on Sokoine Drive, Posta, Dar es Salaam (from upcountry you may send it there). A part we sent wrong, or one defective or damaged on arrival, comes back free, and we cover the cost of the return. An unused part in its original packaging returned because you changed your mind or ordered it by mistake carries a restocking fee: 20% for a part we had in stock, or 40% for a part we brought in for you, whose delivery fee is not refunded. Refunds go out within 2 business days of inspection. Full terms on the returns page and in our terms.

In the app: the Account tab, then Settings, then Delete account, then Delete in the box headed “Delete account?” – the same on iPhone and Android. If you have already uninstalled the app, email hermes@motarixautomotive.com with the subject “Delete my account”. What is deleted and what we keep, in full, is on deleting your account.