Terms, privacy, shipping and returns.

Delete your Motarix account

On first launch the Motarix app gives your phone an account with no name, email address or phone number in it, so your alerts and preferences have somewhere to live. If you later create an account – to save a car, to find a car by its number, or to pay – it is this same account. If instead you sign in to an account you already had, this phone’s first account is left behind; email us to remove it. Either way you can delete the account you are using from inside the app:

1. 1Open the Motarix app.
2. 2Go to the Account tab.
3. 3Tap Settings.
4. 4Tap Delete account, then confirm.

The steps are the same on iPhone and Android. You do not have to be signed in: an account you never signed in to is deleted the same way, and there is nothing to fill in. Deletion happens the moment you confirm and cannot be undone. It needs a working connection – if it fails, the app says so and your account is not deleted, though the notification token for this handset may already have gone. If your app still shows Delete account at the foot of the Account tab, you are on an older version; that route works too.

If you have already uninstalled the app, email hermes@motarixautomotive.com with the subject “Delete my account” and we will confirm within 7 days.

What is deleted: your account and its identifier, your email address, name and phone number, your saved vehicles, your notification token and device details, your device records and your usage log, your notification preferences, your stock alerts and your notification history.

What is changed rather than deleted: your orders are kept, including any you started but never paid for, because Tanzanian tax and accounting law requires us to retain business records. Your phone number and delivery address, including any note you typed with it, are removed from the order itself, and orders carry no name field. One exception: if you delete your account while we hold money for an order that is not finished, or owe you a refund, we keep the phone number on that order and the number you paid from, so we can finish the order or send the refund. We delete them from our order notes once the order is finished (for a delivered order, after the 14 days you have to return a part) or the refund is sent.

What we must be straight with you about. Eight things are not reached by in-app deletion today:

• Our customer register. Saving a phone number to your account creates an entry there holding your name and phone number, and deleting your account deletes that entry. If the same number was already in the register because you had contacted us by phone or WhatsApp before, that earlier entry stays: the link to your account is cut and the name we copied from your account is removed, but the number and any note we made when you contacted us remain.
• Requests you sent us. Each request the app prepared for you, whether sent through WhatsApp or inside the app, is kept as a business record – the message text, including any plate or chassis number you typed, the parts and prices, and the car it was about. The link to your account is cut and the phone number you gave with it is removed, but the record stays. A trade request keeps the garage’s name, with the number to call removed from it; the trade application itself is deleted with your account.
• Your saved-for-later list stays on your phone. Deleting your account clears the delivery address, the basket and the saved cars on the phone, but not that list. Deleting the app removes it.
• What the web shop keeps in your browser – the basket, the garage and your recent searches – stays in that browser until you clear the site’s data in your browser’s settings. Signing out of the shop clears the delivery address and any payment in progress.
• If you have started a card payment, whether or not it completed, the customer record held at Stripe, which carries your email address, remains at Stripe.
• If you have completed an order, the name and phone number sent to Zoho Books as part of the accounting record remain there.
• The payment record attached to a retained order is only partly scrubbed. The mobile money number a request was sent to is removed, but the record still holds what our payment provider sent back, which for a declined card can include the name and billing details on the card and its brand, expiry and last four digits. Never the full card number. A payment made to our Lipa Number keeps the payer’s phone number, as our bank statement shows it, in that record.
• A staff alert about an order email that could not be delivered. If an email about your order is refused or cannot be sent, our staff get an alert naming the order and the email address, so they can check it and tell you by hand; that alert keeps the address after you delete your account.

If you want those removed as well, email hermes@motarixautomotive.com and we will do it by hand. If you have already uninstalled the app, email us the same way and we will delete your data.

Terms of service

By using motarixautomotive.com, shop.motarixautomotive.com or the Motarix app, or by purchasing products from us, you agree to the following terms. Motarix Automotive is an automotive parts supplier based in Dar es Salaam, Tanzania.

Products

Parts are new replacement parts from the manufacturers named on each listing. Unless a listing says so, they are not the vehicle maker’s own dealer-boxed parts. Our OEM-parts guarantee means every part we sell is new, made by the manufacturer named on its listing, and carries that manufacturer’s own warranty (see Warranty). Product descriptions, specifications and compatibility information are provided in good faith based on manufacturer data. It is the buyer’s responsibility to verify fitment against their vehicle’s VIN or existing part number before purchasing. Motarix Automotive is not liable for parts ordered incorrectly by the customer: a correct part you ordered by mistake can come back only as a change of mind, with the restocking fee (see Returns and refunds).

Pricing

All prices are in Tanzanian Shillings (TZS) unless otherwise stated. Prices are subject to change without prior notice. The price agreed at the time of order confirmation is final for that transaction. For a part we bring in to order, the price shown when you order is final: it does not change when the part arrives.

Ways to pay

You can pay in three ways:

• Mobile Money – M‑Pesa, Airtel Money, Mixx by Yas or HaloPesa. You approve the payment on your phone, and we never see your PIN
• Card – in Stripe’s own payment form. We never see or store your card number
• Lipa Number – pay to Lipa Number 38013767, name MOTARIX AUTOMOTIVE, from your M‑Pesa, Mixx by Yas, Airtel Money, HaloPesa or T‑Pesa menu (Lipa kwa simu). You do not need to type any code or order number: we find your payment on our bank statement by the phone number, the amount and the time

Lipa Number is offered for parts we bring in, and for orders we set up for you on WhatsApp. If we set up an order for you on WhatsApp and you have no Motarix account, you pay it by Lipa Number.

Limitation of liability

To the maximum extent permitted by Tanzanian law, Motarix Automotive’s total liability for any claim arising from products or services shall not exceed the amount paid by the customer for the specific product or service in question. We are not liable for indirect, incidental or consequential damages including vehicle downtime, lost income or towing costs.

Intellectual property

Motarix Automotive’s own text, design and logo are its property and may not be reproduced, distributed or used without written permission. Manufacturers’ names, logos, product images and product data belong to their respective owners and are used to identify the parts we sell.

Governing law

These terms are governed by the laws of the United Republic of Tanzania. Disputes shall be resolved through negotiation first and, if unresolved, through the courts of Dar es Salaam. Motarix Automotive may update these terms at any time; changes take effect on posting to this page.

Shipping and delivery

Motarix Automotive delivers automotive parts by boda (motorbike) within Dar es Salaam, and by bus to towns upcountry in Tanzania. International shipping is not available. How soon a part reaches you depends on where you are and whether we already have it on the shelf:

• Parts we have in stock, in Dar es Salaam – the same day, by boda
• Parts we have in stock, upcountry – sent by bus, and they usually arrive in 2 to 4 days. Before you pay, we confirm on WhatsApp the bus fee and the day the parts leave Dar es Salaam
• Parts we bring in for you – most arrive in 5 to 20 days from the day we receive your deposit. You pay a 50% deposit when you order, and the rest, with delivery, when the part is here (see Returns and refunds)

Delivery times are estimates and may vary due to factors beyond our control including weather, public holidays, bus schedules and courier capacity. You always see or agree the delivery cost before you pay. For an order paid in the app or the web shop for delivery in Dar es Salaam, delivery is charged on the value of the parts you are paying for, large orders are delivered free, and the exact amount is shown in your basket and again at checkout. For delivery upcountry, we confirm the delivery cost with you on WhatsApp first. If you pay in the app or the web shop for parts we have in stock, for delivery outside Dar es Salaam, we contact you before the parts leave to agree the bus fee and the day they go. If you do not accept it, you may cancel the order and we refund what you paid in full. For a part we bring in, delivery is paid with the balance, when the part is here; for delivery upcountry, we agree the bus fee with you on WhatsApp when we set up the order.

We arrange delivery with you directly. Message us any time to ask where your order has reached. Where a product is not in local stock we will tell you the estimated delivery time before confirming your order.

Returns and refunds

Parts we bring in to order

Parts marked “Order-in” are not on our shelf: we bring them in for you, and most arrive in 5 to 20 days. You pay for them in two steps, a deposit and a balance, in any of the three ways to pay (see Ways to pay, under Terms of service).

The deposit. When you order, you pay a deposit of 50% of the price of the parts, rounded up to the next 100 shillings. It is due within 48 hours. If it is not paid in full by then, the order cancels itself and anything you paid is sent back to you. A Lipa Number payment made in time counts from the time on our bank statement, even if we confirm it later.

The balance. When every part of the order is here, we tell you. The balance is the rest of the price of the parts plus delivery, and it is due within 48 hours of that message. If the balance is not paid in time, the part goes on our shelf and the 40% fee applies: we keep 40% of what you paid and send the rest back to you. This fee does not apply to a part that arrived late (see Cancelling).

Parts in stock and parts we bring in, in one basket. Parts we have in stock are paid in full and sent now. Parts we bring in become a separate order with a deposit. That means two separate deliveries, and the delivery fee of each order is worked out on its own.

Cancelling. To cancel, message us on WhatsApp or email us. What we keep depends on when you asked:

• Before we have ordered the part from our supplier – we keep 10% of what you paid and refund the rest
• After we have ordered it – we keep 40% of what you paid and refund the rest
• The part is not here within 20 days of the day we received your deposit – you may cancel and we refund everything. This stays true after a late part arrives, until you pay the balance
• We cannot get the part – we cancel the order and refund everything

A fee is worked out on what you paid, but never on more than the price of the parts, so a delivery fee you paid for a delivery that has not happened always comes back in full. Fees are rounded down to the next 100 shillings. If you cancel one part of an order with several, the fee is charged on that part only.

Refunds on these orders. Any money we owe you on an order we bring in – after a cancellation, or when you paid more than was due – is sent within 48 hours. We do not keep it as credit:

• Card payments go back to the same card. Your bank may take a few more days to show it
• Lipa Number and Mobile Money payments are sent to the phone number you paid from

Returning a part we brought in after it was delivered follows the rules below, with a 40% restocking fee for a change of mind (see Restocking fee).

Returning a part

You may return a product within 14 days of delivery if:

• The part is unused, in its original packaging and in resalable condition
• The part we sent is incorrect or does not match the product description
• The part is defective or damaged on arrival

We accept returns of new products only. We do not offer exchanges: to change a part for a different one, return it and place a new order.

What we cannot accept

• Parts that have been installed, used or modified
• Electrical components that have been connected or tested, for safety and warranty reasons
• Fluids, oils and lubricants once opened

Please verify fitment before ordering: a part you ordered by mistake carries the restocking fee (see Restocking fee).

Restocking fee

If you return an unused part in its original packaging because you changed your mind, a restocking fee applies:

• A part we had in stock – 20% of the product price
• A part we brought in for you – 40% of the product price, and the delivery fee is not refunded

A part you ordered by mistake – correct as supplied, but for the wrong vehicle or the wrong specification – is a change of mind: unused and in its original packaging, it can come back within 14 days of delivery with this fee.

There is no restocking fee when we sent the wrong part, or when the part is defective or damaged on arrival.

How to return

Contact us by email or WhatsApp within 14 days of receiving your order. Include your order number, the products you wish to return and the reason. We will respond within 2 business days with return instructions.

Returns are made in person at our address: 22 Sokoine Drive, Posta, Dar es Salaam, 11104, Tanzania. If you are outside Dar es Salaam, you may send the part to that address instead.

If the return is due to our error – wrong part sent, or a part defective or damaged on arrival – Motarix Automotive covers the cost of the return. For any other reason, including a change of mind, bringing or sending the part back is at the customer’s cost.

Refunds

Once we receive and inspect the returned item we send the refund within 2 business days, to the original payment method, less the restocking fee where it applies. A card refund can take a few more days to appear, depending on your bank. A Lipa Number or Mobile Money refund is sent to the phone number you paid from. Shipping costs are not refundable unless the return is due to our error.

Replacements and damage in transit

If we sent you the wrong part, or a part that is defective or damaged on arrival, we send the correct replacement at no additional cost once the return is received and inspected. Exchanges for a different product are processed as a return and a new order. If your order arrives damaged or items are missing, contact us within 48 hours of delivery with photos of the damage and packaging and we will arrange a replacement or refund promptly.

Warranty

Parts supplied by Motarix Automotive carry the manufacturer’s own warranty terms. We will assist in processing warranty claims where applicable, but the final decision rests with the manufacturer. Warranty does not cover parts damaged during installation, parts used on incompatible vehicles, or normal wear and tear.

Privacy policy

Effective date: 12 October 2026

This policy explains what Motarix collects through the Motarix mobile app, our web shop at shop.motarixautomotive.com and our website motarixautomotive.com, why, who it is shared with, and your choices. It replaces the version dated 8 October 2026.

Motarix Automotive (“Motarix”, “we”) operates the Motarix app, the web shop and the website, through which you can find and buy car parts in Tanzania for Japanese, Korean, European and other makes. You can browse the whole catalogue, in the app or the shop, without an account and without giving us your name.

The app and the web shop share one account system: an account you create in one works in the other, and everything this policy says about your account applies to both. Where the two differ, the policy says so.

The short version

• We do not sell your data, show third-party ads, or track you across other apps or websites.
• Browsing is anonymous. No name, email or phone number is needed to look at parts, search, or fill a basket.
• An account is needed for three things: saving your first car to your garage, asking us to identify a car from its registration or chassis number, and paying. The reason differs. Your garage stays on your phone either way – we do not copy it – but an account is how we can tell you when a part that fits the car you saved arrives. The second is a question a person here answers by hand, and we have to be able to send the answer back to you. An order has to belong to someone we can reach about it. You can sign in with Apple, with Google, or with a one-time code to your email address, and creating the account also means giving us a mobile number, because that number is where the answer goes. We do not send anything to that number to check it. See “Your mobile number” below.
• We record how the app is used – which parts you look at, what you search for, the car you pick, what you add to your basket – against the same anonymous account, so we can see what customers want and what to stock. It is deleted with your account. See “Usage” below.
• Paying requires an email address, a delivery name, a phone number and an area, because we have to know where to bring the parts and who to call.
• We never see your card number. It is typed into Stripe’s own payment form and goes from your phone or browser to Stripe. It does not pass through our systems.
• The website and the web shop set no advertising or tracking cookies. We count visits with Cloudflare Web Analytics, which uses no cookies and gives us totals, not a record of you. See “On the website and the web shop” below.
• You can delete your account from inside the app at any time, or by email.

What we collect and why

Automatically, so the app works

• A silent app account. On first launch the app creates an anonymous account: a random identifier with no name or contact details attached. It exists so your notification settings, saved alerts and any orders belong to something without asking you to sign up.
• Your device. Each time you open the app we record the phone model, its operating system version, the app version and build, whether it is iPhone or Android, the language and country your phone is set to (for example “sw-TZ”), and when the app was first and last opened. This is what tells us which handsets to test on. It is not your location: we never read GPS, and the country comes from the locale you set in the phone, not from where you are. A random install identifier is stored on the phone and sent with this record and with every usage entry, so we can tell one install from another.
• Usage. We keep a log of ten kinds of action, each stamped with the time and your account identifier: opening the app, registering, viewing a part, searching (the words you typed and how many results), selecting a car, adding a part to your basket, starting checkout, placing an order, being asked to sign in before saving a car or before asking us to identify one, and going on to sign in after being asked. The last two carry only which of those two it was; we keep them so we can see whether asking for an account is costing customers their answer, and drop the request if it is. Each entry carries the fact of the action, the part, car, quantity or amount involved, the install identifier and the app version. We do not attach your address, your card, a number plate or a chassis number to any action; if you type a number plate or chassis number into the search box, it is stored as your search words. We use the log to understand what customers look for and cannot find, and to see what the shop should stock.
• Notification token and device details. If you allow notifications we store the push token for your device, the platform (iOS or Android), the device name and the time it was last active. We use it to send you order and stock updates, answers to requests you sent us, and – only if you switch on Offers in Settings, which is off unless you turn it on – occasional deals and price drops. The device name is the one you set in your phone’s settings and often contains your name.
• Technical data. As with any internet service, our providers receive your IP address and standard request information when the app connects to them.

Because you chose to

• Your email address. Paying requires an email address on your account: you type it in and we email you a one-time code. You can also add one at any time from the Account tab. Until you do one of those two things, or give our staff an email address for an order (below), we hold no email for you. The one-time codes and other account emails are sent for us by Resend, which therefore receives your email address and the email. Emails about an order (that it was placed, a payment received, the parts ordered, a part arrived, the order on its way or ready to collect, delivered or cancelled, a refund sent, and one request for a review) are sent for us by ZeptoMail, an email service of Zoho, which therefore receives the email address and the email. They go to the email address on your account; if there is none, to an email address you give our staff when you order by phone, on WhatsApp or at our office, which they type on the order.
• Signing in with Apple or Google. Instead of an emailed code you can use an Apple or Google account you already have. We ask them only to confirm that the account is yours. What comes back is an identifier for you, your email address, and your name where the account holds one. We never receive your password and we cannot see anything else in the account. If you use Apple’s Hide My Email, we receive Apple’s forwarding address instead of your real one, and everything we send you goes through it.
• Your mobile number. When you create an account we ask for your mobile number. We do not send anything to it to check it – no code, no message of any kind, and we do not pass it to anyone in order to send you one. We take the number as you type it, in the same way we take the delivery address you give us. What is checked when you create an account is the email address, or the Apple or Google account you sign in with; the number is not part of that. The number is required to save a car to your garage or to ask us to identify one from a plate or chassis number – both of them end with a person here sending something back to you. We use it to reach you about a request you have made: what a part costs, whether we have it, and the car we identified from the number you gave us. If you send a request inside the app (see “Requests you send us”), this is the number we call about it. We also use it to ask you, from time to time, what you would like us to keep in stock. We use it for nothing else. Everything else in the app – browsing, searching, filling a basket and messaging us on WhatsApp – works without an account and without giving us a number. Paying is the exception: it needs an email address and a delivery phone number, which is a different thing from this one and is described two bullets down. The number you give here is stored on your account next to the delivery number described below, which may deliberately be somebody else’s.
• Your name, if you give one. Used to address you in the app and on order messages. Apple and Google usually give it to us with the sign-in, in which case we do not ask you for it again.
• Delivery details, when you save an address or place an order. A name for the rider to ask for, a phone number they call when close, an area, and optionally a street, a landmark and a note. These are saved both on your phone (so you type them once) and, when you order, against the order on our server. The phone number you enter is also saved to your account, so staff can reach you about an order without asking for it again. Only a Tanzanian mobile number is copied, and it is copied every time you change it – including when the number you enter belongs to somebody else, such as a relative receiving the parts for you. Treat the number on this screen as your own contact number. A phone number on your account also creates or updates an entry in our customer register (see “Deleting your account”).
• Your mobile money number, if you pay that way. Stored with the payment record so the payment can be traced and reconciled.
• Orders. What you bought, the quantities, the prices at the time, the delivery fee and the status of the order.
• Stock alerts and notification preferences. Which parts you asked to be told about, and which kinds of notification you turned on or off.
• Requests you send us. When you tap a button that opens WhatsApp we save the message the app wrote for you, before WhatsApp opens: the text itself, including any chassis number or number plate you typed, the parts, quantities and prices it lists, the car saved in your garage, and your phone’s platform and app version. We save it whether or not you go on to send it, because it is how we know what customers are asking for and what to stock. We also keep it when you ask us to identify a car from a registration or chassis number and then decide not to sign in: the number and the request are saved so our staff can still look it up, and the app says so on the screen at the time. It is marked as coming from somebody we have no way to reach, so that nobody here spends time trying. After you pay, we do the same automatically for any parts in your basket we still have to bring in. From app version 1.5.2, if you are signed in and your account has a mobile number, the button reads Send request instead: nothing opens WhatsApp, the same message is saved with your account as the request itself, and our staff answer by calling that number or by a notification to your phone.
• Registering trade interest. If you run a garage and tap Register trade interest, from app version 1.5.2 we ask for the garage’s name and a number to call, which may be different from your own. Both are saved with the request and on a trade application linked to your account, and are used only to assess and reply to that application.

On the website and the web shop

• The website (motarixautomotive.com) has no account, no sign-in and no form that asks for your details. When you use its car finder, your browser asks our server for the list of models or engines for the make you picked; the car finder and the part-number search then send what you chose or typed to the web shop, which shows the results. Nothing about you is stored by us, and the site keeps nothing in your browser.
• The web shop (shop.motarixautomotive.com) works like the app. You sign in the same three ways, and what you give it – your email address, name, mobile number, delivery details, orders, payments, the requests you send us and the car lookups you ask for – is collected and used exactly as described above for the app, and is shared with the same providers. Unlike the app, which makes a silent anonymous account on first launch, the shop creates one only when it has to save something for you before you have signed in, such as a car lookup you decide not to sign in for.
• What the shop keeps in your browser. Your basket, your garage (catalogue cars only – never a number plate or chassis number), your recent searches, the delivery address you typed, a payment you have started (so that closing the page does not lose it), and your sign-in session. They are kept in your browser’s own storage for shop.motarixautomotive.com, not on our server, except where you send them to us – for example when you place an order. The delivery address is tied to the account that saved it, and signing out clears it, together with any payment in progress and the cars your account added to the garage, so the next person on a shared computer does not see them.
• What the shop does not keep. It has no usage log and no device record: those described under “Usage” and “Your device” above are the app’s alone. It sends no notifications.
• Code from other companies in the shop’s pages. When the shop shows its sign-in step, the “Continue with Google” button is drawn by Google’s own code, loaded from Google, so Google receives your IP address and browser details and can tell that the page was opened, even if you then sign in by email code. Apple’s code loads only if you choose to sign in with Apple. Either company receives your account details only if you sign in with it. If you pay by card, the card form is Stripe’s own, loaded from Stripe; Stripe may set its own cookies in it to detect fraud, under Stripe’s privacy policy. None of them is loaded for advertising.
• Cloudflare Web Analytics, on the website and the shop. It counts page views without cookies and without storing anything in your browser: for each view it receives the page address, the page that linked to it, your browser and device type, the country the visit came from and how fast the page loaded. We see only totals, such as how many people opened a page. It does not tell us who you are and it does not follow you to other sites.
• Hosting. Both sites are served by Cloudflare. Like any website, Cloudflare receives your IP address and standard request information with every page, and keeps it for a short time to run and protect the service. We have not switched on any extra request logging of our own.

What stays on your device

In the app, your basket, your garage (saved vehicles) and your saved-for-later list live on your phone, and we do not copy them off it. (In the web shop, the basket and garage live in your browser in the same way; see above.) One car can arrive the other way: when you ask us to find your car by chassis number or registration plate and we identify it, we save that car – the make, model and engine from our catalogue, never the plate or chassis number – on your account, so that the app can show it in your garage and a new phone signed in to the same account can see it. You can remove it from your garage like any other car. Two things about them do reach us: the usage log records each part you add to your basket and each car you select (see “Usage” above), and when you send us a request, through WhatsApp or inside the app, we keep a copy of it, including the parts and prices in it and the car you had selected. See “Requests you send us” above.

What we do NOT collect

We collect no location data, no contacts, no photos, no health data and no advertising identifier. The usage log described above is kept by us, in our own database, and is not sent to any analytics company; we have added no third-party analytics or crash-reporting service to the app. On the website and the web shop the only analytics is Cloudflare Web Analytics, described above. Searches are recorded as the words you typed and the number of results, with the same stamps as every other usage entry, and nothing else.

Payment

Card. Card details are entered into Stripe’s own payment sheet, which is provided by Stripe and runs inside the app. The card number and the security code go directly from your phone to Stripe. They never reach Motarix systems and we never store them. We send Stripe your email address, your Motarix account identifier, your order number and the amount, and Stripe returns a result, which we keep with the payment record. If a card is declined, that result can include the card’s brand, expiry date and last four digits, and any billing details you entered in Stripe’s sheet. If you choose to have Stripe remember your card for a future purchase, Stripe stores it against your Motarix customer record at Stripe, not with us.

In the web shop, the card form is Stripe’s own, loaded from Stripe into the page, and the card number goes from your browser to Stripe in the same way.

Optionally, Stripe’s sheet offers a “Scan card” button that uses your camera to read a card number instead of typing it. The image is handled by Stripe’s software on your phone. Motarix never receives it, and the camera is used for nothing else in this app.

Mobile money. If you pay by M‑Pesa, Airtel Money, Mixx by Yas or Halopesa, we send our payment provider Snippe your phone number, the name you entered for delivery, your email address, your Motarix account identifier, your order number and the amount. They send the payment request to your handset. We never see your PIN.

Who we share it with

We use a small number of service providers who handle data on our behalf and are not permitted to use it for their own purposes.

We do not sell personal data and we do not share it with advertisers or data brokers. We disclose information to legal authorities only where Tanzanian law requires it.

Where your data is processed

Most of the providers listed above store and process data on servers outside Tanzania, including in the European Union and the United States. We use them only for the purposes described in this policy.

Chassis and registration numbers

Adding a car to your garage normally means picking the make, model and engine from a list, which sends no chassis number anywhere. You can instead type the chassis number from your registration card or windscreen. If you do, it is sent to our server and on to Vincario, which tells us the make, model, year and engine.

We keep the number and what it decoded to, so the same vehicle does not have to be looked up twice. That cached record carries no account, device or phone number. You can also ask us to find your car from its registration number. Our server asks TIRAMIS (see TIRA in the table above) for the car’s frame number and decodes that. We keep the registration number with the frame number it returned, again with no account, device or phone number, so the same plate is not looked up twice. To keep within a daily allowance we count how many registration numbers each account looks up per day; that count holds no plate and is deleted with your account.

We also keep a short record of each lookup, by chassis or registration number – the number typed, the step it reached and why it stopped – so we can find and fix the gaps. Like the cache, it carries no account, device or phone number, and it is deleted automatically after 13 months.

One exception you should know about: if the decode fails, or if you send us a number plate or chassis number in a message, that text is stored with your enquiry, which is linked to your account. Enquiry records are kept as business records and are not removed when you delete your account, but the link to your account is cut: the record that stays no longer says who sent it.

Tracking and advertising

The app contains no advertising and no cross-app or cross-site tracking, and does not use Apple’s Advertising Identifier. It therefore does not ask for App Tracking Transparency permission. Recording how the app itself is used, described under “Usage”, is not tracking across other apps or sites and is not shared with advertisers. The website and the web shop show no advertising and set no advertising or tracking cookies.

Deleting your account

In the app: Account tab, then Settings, then Delete account, then confirm. If your app still shows Delete account at the foot of the Account tab, you are on an older version; that route works too.

It works on an anonymous account too, with nothing to sign in to, and it cannot be undone.

An account you use in the web shop is the same Motarix account, and the shop has no delete button of its own: delete it in the app, or email hermes@motarixautomotive.com from the address you sign in with and we will delete it for you.

What is deleted: your account and its identifier, your email address, name and phone number, your saved vehicles, your notification token and device details, your device records and your usage log, your notification preferences, your stock alerts and your notification history.

What is changed rather than deleted: your orders are kept, including any you started but never paid for, because Tanzanian tax and accounting law requires us to retain business records. Your phone number and delivery address, including any note you typed with it, are removed from the order itself, and orders carry no name field. One exception: if you delete your account while we hold money for an order that is not finished, or owe you a refund, we keep the phone number on that order and the number you paid from, so we can finish the order or send the refund. We delete them from our order notes once the order is finished (for a delivered order, after the 14 days you have to return a part) or the refund is sent.

What we must be straight with you about. Eight things are not reached by in-app deletion today:

• Our customer register. Saving a phone number to your account creates an entry there holding your name and phone number, and deleting your account deletes that entry. If the same number was already in the register because you had contacted us by phone or WhatsApp before, that earlier entry stays: the link to your account is cut and the name we copied from your account is removed, but the number and any note we made when you contacted us remain.
• Requests you sent us. Each request the app prepared for you, whether sent through WhatsApp or inside the app, is kept as a business record – the message text, including any plate or chassis number you typed, the parts and prices, and the car it was about. The link to your account is cut and the phone number you gave with it is removed, but the record stays. A trade request keeps the garage’s name, with the number to call removed from it; the trade application itself is deleted with your account.
• Your saved-for-later list stays on your phone. Deleting your account clears the delivery address, the basket and the saved cars on the phone, but not that list. Deleting the app removes it.
• What the web shop keeps in your browser – the basket, the garage and your recent searches – stays in that browser until you clear the site’s data in your browser’s settings. Signing out of the shop clears the delivery address and any payment in progress.
• If you have started a card payment, whether or not it completed, the customer record held at Stripe, which carries your email address, remains at Stripe.
• If you have completed an order, the name and phone number sent to Zoho Books as part of the accounting record remain there.
• The payment record attached to a retained order is only partly scrubbed. The mobile money number a request was sent to is removed, but the record still holds what our payment provider sent back, which for a declined card can include the name and billing details on the card and its brand, expiry and last four digits. Never the full card number. A payment made to our Lipa Number keeps the payer’s phone number, as our bank statement shows it, in that record.
• A staff alert about an order email that could not be delivered. If an email about your order is refused or cannot be sent, our staff get an alert naming the order and the email address, so they can check it and tell you by hand; that alert keeps the address after you delete your account.

If you want those removed as well, email hermes@motarixautomotive.com and we will do it by hand. If you have already uninstalled the app, email us the same way and we will delete your data.

How long we keep it

• Account data is kept while your account exists and is removed when you delete it.
• The usage log and device records are kept for as long as your account exists, and go when you delete it. We do not delete anonymous accounts on a timer: an install that never registers keeps its account, and its log, until you use “Delete account” inside the app or email us. Deleting and reinstalling the app creates a new account; the old one and its log stay until you ask us to remove them. The same applies if you sign in with an email address that already belongs to an account: the anonymous account this phone had is left behind with its log, and “Delete account” no longer reaches it – email us.
• Order and invoice records are kept for as long as Tanzanian tax and accounting law requires, currently five years, with your identifying details removed as described above.
• Enquiry records, cached chassis-number lookups and the registration numbers kept with the frame numbers they returned are kept as business records.
• The record of each car lookup is deleted automatically after 13 months.
• A copy of each order email (the address it went to and what it said) is kept for 90 days, then deleted automatically. One that could not be delivered is kept, so we know what never reached you, until you delete your account or ask us to remove it; the staff alert about it is described above.
• What the web shop keeps in your browser stays there until you clear it in your browser’s settings; signing out of the shop clears the delivery address and any payment in progress.

Apart from the car-lookup record, the copies of order emails and the numbers kept in an order’s notes after an account is deleted (both described above), we do not run an automatic deletion schedule for these records. Deletion happens when you ask for it, in the app or by email.

Your choices

• Notifications. Turn any type on or off in the app under Account then Settings, or turn them off entirely in your phone’s settings.
• Your details. Change your delivery address at any time in the app at Account → Delivery address, or in the web shop when you check out.
• Your browser. You can clear what the web shop keeps in your browser at any time, in your browser’s settings for shop.motarixautomotive.com.
• Your rights. Under Tanzania’s Personal Data Protection Act, 2022 you can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, and object to how we use it. Contact us using the details below. If you are not satisfied with our answer, you may complain to the Personal Data Protection Commission.

Children

The app, the web shop and the website are not directed at children and we do not knowingly collect data from children under 13.

Changes to this policy

We may update this policy. Material changes will be posted on this page with a new effective date.

Contact

Motarix Automotive hermes@motarixautomotive.com 22 Sokoine Drive, Posta, Dar es Salaam, 11104, Tanzania Phone and WhatsApp +255 669 712 521

Contact