Welcome to Motarix Automotive. By accessing our website at www.motarixautomotive.com or purchasing products or services from us, you agree to the following terms.
‍Motarix Automotive is an automotive parts supplier and vehicle service provider based in Dar es Salaam, Tanzania. We specialise in parts and servicing for European vehicles including BMW, Mercedes-Benz, Audi, and Volkswagen. All parts listed on our website are aftermarket replacement components sourced from reputable manufacturers. Product descriptions, specifications, and compatibility information are provided in good faith based on manufacturer data. It is the buyer's responsibility to verify fitment against their vehicle's VIN or existing part number before purchasing. Motarix Automotive is not liable for parts ordered incorrectly by the customer.

All prices displayed on our website are in Tanzanian Shillings (TZS) unless otherwise stated. Prices are subject to change without prior notice. The price charged at the time of order confirmation is final for that transaction. All vehicle repair and maintenance work carried out by Motarix Automotive is performed by qualified technicians using quality parts. We provide a written quote before commencing any work. Work will not proceed without the customer's approval. MOtarix Automotive is not responsible for pre-existing conditions or faults not identified during the original inspection scope.

Vehicle repair and maintenance work carried out by Motarix Automotive is warranted for 30 days or 1,000 km (whichever comes first) from the date of completion. This warranty covers defects in workmanship only and does not cover wear-and-tear, customer misuse, or damage caused by third parties. Parts supplied and fitted by Motarix Automotive carry the manufacturer's own warranty terms. Parts purchased without installation are covered by the original manufacturer's warranty. Motarix Automotive will assist customers in processing warranty claims where applicable, but the final decision rests with the manufacturer. Warranty does not cover parts damaged during installation by third parties, parts used on incompatible vehicles, or normal wear and tear.

To the maximum extent permitted by Tanzanian law, Motarix Automotive's total liability for any claim arising from products or services shall not exceed the amount paid by the customer for the specific product or service in question. Motarix Automotive is not liable for indirect, incidental, or consequential damages including but not limited to vehicle downtime, lost income, or towing costs. All content on this website — including text, images, logos, and product descriptions — is the property of Motarix Automotive and may not be reproduced, distributed, or used without written permission. These terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved through negotiation first, and if unresolved, through the courts of Dar es Salaam. Motarix Automotive reserves the right to update these terms at any time. Changes take effect immediately upon posting to this page. Continued use of the website or services constitutes acceptance of the updated terms.

‍Motarix Automotive respects your privacy. This policy explains what information we collect through our website and our mobile app, how we use it, who we share it with, and your choices. Effective date: 31 July 2026.You can browse parts in our app without creating an account or giving us your name.

‍Information we collectWhen you use our website, place an order, or contact us, we may collect: full name, email address, phone number, physical address (for delivery), vehicle details (make, model, year, VIN) provided for parts enquiries, payment information (processed securely through our payment provider — we do not store card details), and website usage data (pages visited, time on site) through cookies and analytics.In our mobile app we also collect: a silent anonymous app account (a random identifier created on first launch, with no name or contact details attached, so your settings and alerts can be saved); a notification token and basic device details (device name, platform, and last-active time) if you allow notifications, so we can send order and stock updates; your notification and stock-alert preferences; the searches you run; and the order or enquiry details you choose to send us. Your cart and saved garage vehicles are stored only on your device. The app contains no advertising and does not track you across other apps or websites.

‍How we use your informationTo process and fulfil orders, communicate about order status and enquiries, verify parts compatibility for your vehicle, send service reminders or product recommendations (only with your consent), improve our website, app and customer experience, and comply with legal and tax obligations under Tanzanian law.

‍How we share itWe do not sell, rent, or trade your personal information. We share it only with service providers who handle it on our behalf and may not use it for their own purposes: our app's hosting and account system (Supabase), our notification delivery services (Expo, Apple, and Google), shipping and logistics partners (name and address only, for delivery), payment processors (for secure transactions), and WhatsApp/Meta when you choose to send an order or enquiry over WhatsApp. We also disclose information to legal authorities where required by Tanzanian law.

‍Cookies and securityOur website uses cookies to remember your preferences and analyse traffic; you can disable them in your browser, though some features may not work. We use SSL encryption for data transmission and take reasonable measures to protect your information, but no method of electronic transmission or storage is 100% secure.

‍Data retentionWe keep your information for as long as needed to provide our services or as required by law. Order records and invoices are retained for a minimum of 5 years for tax and accounting purposes, even after you delete your app account — but we remove your name, phone number and address from those records so they can no longer identify you.

‍Your rights and choicesYou may request access to the personal data we hold, request correction of inaccurate information, request deletion of your data (subject to legal retention), and withdraw consent for marketing at any time. In the app, you can delete your account and its linked data at any time from

‍Account → Delete account. If you have uninstalled the app, you can request deletion by emailing us at the address below.

‍ChildrenOur website and app are not directed at individuals under 18, and we do not knowingly collect personal information from minors.

‍ChangesWe may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Motarix Automotive ships automotive parts within Tanzania. International shipping is not currently available. Delivery is available to all major cities and towns within mainland Tanzania. Dar es Salaam local delivery takes 1–3 business days. Other major cities including Dodoma, Arusha, Mwanza, and Mbeya take 3–7 business days. Rural areas may take 5–10 business days depending on location and courier availability. Delivery times are estimates and may vary due to factors beyond our control including weather, public holidays, and couriercapacity.

Shipping costs are calculated based on order weight,dimensions, and delivery location. The shipping fee is displayed at checkout before payment. Motarix Automotive may offer free shipping promotions from timeto time — these will be clearly communicated on the website. Once your order is dispatched, you will receive aconfirmation via email or whatsapp with tracking details where available. If you do not receive dispatch confirmation within 3 business days of placing your order, please contact us. Some parts are sourced directly from suppliers in Germany and may require additional lead time. If a product is not in local stock, we will inform you of the estimated delivery time before confirming your order. Expected lead time for internationally sourced parts is typically 14–28 business days. You may return a product within 14 days of delivery if the part is unused, in its original packaging, and in resalable condition, if the part received is incorrect or does not match the product description, or if the part is defective or damaged on arrival. Returns are not accepted for parts that have been installed, used, or modified, electrical components that have been connected ortested (due to safety and warranty reasons), parts ordered incorrectly by the customer (wrong vehicle, wrong specification), or fluids, oils, and lubricants once opened. Please verify fitment before ordering.

Contact us via email or whatsapp within 14 days of receiving your order. Include your order number, the product(s) you wish to return, and the reason for the return. We will respond within 2 business dayswith return instructions. If the return is due to our error (wrong part sent,defective product), Motarix Automotive will cover the return shipping cost. If the return is for any other reason (change of mind, customer ordering error), the customer is responsible for return shipping costs. Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error. If you received the wrong part or a defective item, we will send the correct replacement at no additional cost once the return is received and inspected. If you would like to exchange for a different product, this will be processed as a return and new order. If your order arrives damaged or items are missing,contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement or refund promptly.